Your site was down - 1 week for free added to your plan

  • 10-04-2016

Dear Customers,

We are sorry to inform you that your site was down from Sun, Apr 10, 2016 at 2:29 AM​ CEST to Sun, Apr 10, 2016 at 7:43 AM​ CEST. This means 5 hours 14 minutes of service disruption.

Don't worry, not any data from your site was lost and there's not any action required from your side.

We were notified as soon as it happened and I was personally fixing this issue from 3am.

Basically what happens is that we are growing really fast, we are deploying a new system and we can not hold all the traffic that we get at some peak times of the day.

Since we have a promise to provide to you 99% uptime and currently we have 98'77% we have added 1 week for free to your current paid plan.​ 

If you don't have a paid plan here you have a 20% coupon valid for next 24 hours, for the inconvenience caused.

Next week we are deploying our new server infrastructure, which is redundant and will allow us to escalate much faster and sleep better.

IMPORTANT, if you are using a custom domain, please read this.

Once again I am sorry this occurred, it's in our best interest that this doesn't happen again in the future.

Regards, Chema Garrido

Yclas Founder


  • New time down Tue, Apr 12, 2016 at 5:05 AM to Tue, Apr 12, 2016 at 6:54 AM, 1h 49 minutes
  • We are working on the new infrastructure day and night, literally. Expected release Saturday 16th

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