Your site was down - 1 week for free added to your plan

10-04-2016

Dear Customers,

We are sorry to inform you that your site was down from Sun, Apr 10, 2016 at 2:29 AM​ CEST to Sun, Apr 10, 2016 at 7:43 AM​ CEST. This means 5 hours 14 minutes of service disruption.

Don't worry, no data was lost from your site and no action required from your side.

We were notified as soon as it happened and I was personally fixing this issue from 3am.

Seeing as we are growing fast and deploying a new system, we can not hold all the traffic that we get at certain peak times of the day.

Since we promised to provide you 99% uptime and we currently have 98.77% we have added 1 week for free to your current paid plan.​ 

If you don't have a paid plan, you can have a 20% coupon valid for next 24 hours, for the inconvenience caused.

Next week we are deploying our new server infrastructure, which is redundant and will allow us to escalate much faster and sleep better.

IMPORTANT, if you are using a custom domain, please read this.

Once again I am sorry this occurred, it's in our best interest that this doesn't happen again in the future.

Regards, Chema Garrido

Yclas Founder


UPDATES

  • New time down Tue, Apr 12, 2016 at 5:05 AM to Tue, Apr 12, 2016 at 6:54 AM, 1h 49 minutes
  • We are working on the new infrastructure day and night, literally. Expected release Saturday 16th

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