Frequently Asked Questions

Custom domain

If you do not have a domain name you can buy one here.

With this option, you will be able to use your own domain name such as "mydomain.com" instead of "mydomain.yclas.com."

After creating your site, you can go to your site details, and from there you can click on a button called "custom domain." Follow the instructions detailed there.


About WWW.

"WWW." it's a subdomain, your domain is

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Free .shop domain or 50% .com .net or .org. domain

When you upgrade to a paid plan in Yclas.com you get a 1 year free .shop domain name or a 50% discount on .com / .net  / .org domain name for the first year.

You will get a voucher to redeem at hover as soon as you pay. Check your email!

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Templates

With any plan, you can use all of our mobile-friendly themes with any scheme available for the template. You can change it whenever you want, and as many times you want!

This gives you access to 51 different looks and feels options to choose from.

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Mobile Ready

With paid plans, you can enable our mobile friendly theme that will be seen only by users browsing with iOS or Android devices. Go to your site -> Panel -> Themes and activate the Mobile theme. It's that simple!

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Support

With paid plans, we offer private professional support from our developers. We will answer within 24 working hours, and we will try our best to help you!

If you choose the free plan, you can head to the Forum to solve your doubts. We check it every day and try to help users as much as we can.

Support does not include:

  • Mentoring for technologies CSS, PHP, HTML, JavaScript or other

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SSL Encryption

With SSL encryption, you give to your customers an extra step of security. It's not mandatory to have it, but you will need it to auto-locate customers and for many payment gateways like Stripe, etc.

We will set an SSL certificate that isn't provided by us. For this, you will need to change your DNS and point them to the ones we will send you.

Be sure your plan does include SSL encryption

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Custom Banners

You can put any banner you want using Yclas service. Can be any HTML code you wish from any Ad networks.

If you want to use Google Adsense banners, they will not be displayed if you are using our free domain Yclas.com. This is because Google Adsense banned all the domains at *.yclas.com due the fact that customers were generating fake clicks on their own ads. We can not restore that, we have tried

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Limit of Ads

If your plan has a limitation on Advertisements, you will receive an email to inform you when you reach the 90% of your allowed capacity. If you delete ads, you will have more space for posting, and you will be able to continue using the same plan.

If we detect that only spam ads are being posted, or used in the wrong way, we will contact you to fix the issue.

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Allowed content

You can use your Yclas Cloud solution to host any kind of legal content in the US.

Not allowed: Scams, Pyramids Schemes, Explicit sexual content, Drugs.

If we detect any malicious usage or we are required to put down a website we will communicate it to you 24 hours before happening.

If you are not sure if your content it's allowed, please check our Self Hosted version.

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Custom domain email

We do not offer Email Hosting but don't worry; there are solutions.

To setup Zoho Mail, follow these easy steps:

  1. Choose your planhttps://www.zoho.com/mail/zohomail-pricing.html
  2. Enter your domain name and click “Add Domain.”
  3. Create your account and verify your existing contact email address.
  4. Verify your domain following one of these ways:

    • Add CNAME record

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