2 errors - can't send message and spam
|Forums Support 2 errors - can't send message and spam|
|bobfiguerora||about a year ago - 2015-10-24 15:22:30|
I'm excited to use Yclas but just set up a test site and ran into some problems.
ERROR 1: Can't send message to Advertiser
I posted 2 ads as Admin. Then I logged out to simulate experience of new user.
I went to one of the ads, and pressed:
I immediately got error message:
"Sorry! Something went wrong with your request. This incident is logged and we are already notified about this problem. You can go Back or to our Home page."
Then I tried sending the message again and got a different conflicting response.
Your message has been sent" followed immediately by
Captcha is not correct"
ERROR 2: Notification Emails ended up in SPAM
Both notification emails after I posted 2 ads ended in Yahoo Spam folder with this message
"Message not accepted for policy reasons. See
https://help.yahoo.com/kb/postmaster/SLN7253.html (in reply to end of DATA
|Constantinos||about a year ago - 2015-10-26 12:34:55|
1) Which user did you try to send message? About which ad? Can I try to send a message about the same ad to reproduce the error.
2) Unfortunately we can't prevent emails from going on spam folder.
|Chema||about a year ago - 2015-10-26 17:08:46|
About 2nd issue, you can try to use elastic email http://j.mp/elasticemailoc this may help a lot ;)
|bobfiguerora||about a year ago - 2015-10-26 19:03:15|
I have 2 test ads:
Both of these display the error messages after pressing Send Message and filling out the form.
|Chema||about a year ago - 2015-10-26 19:55:43|
|You can not contact yourself, be aware of that ;)|
|Chema||about a year ago - 2015-10-26 20:05:12|
|ok, theres an error on your site will be fixed in few hours, thanks!|
|bobfiguerora||about a year ago - 2015-10-27 04:59:46|
|Chema - thanks a lot for looking into resolving this.|
|Chema||about a year ago - 2015-10-27 11:22:53|
|bobfiguerora||about a year ago - 2015-10-27 17:49:23|
What caused the problem?
What will prevent it from happening again?
|Chema||about a year ago - 2015-10-27 17:51:39|
Was an issue from our side ;)
All fixed dont worry, we may screw up sometimes, we try not to and if we do we fix always ASAP! thanks!
|bobfiguerora||about a year ago - 2015-10-27 23:02:40|
Got it! Thx alot.
Just following up the other problem where the email notifications aren't being delivered properly to yahoo mail.
I'm using Yahoo which many people use and would like to see if you can get it working ... certainly won't be able to switch to another email.
|Chema||about a year ago - 2015-10-28 07:38:42|
|You do not need to change to any other email, just configure elasticemail http://docs.yclas.com/configure-elasticemail-open-classifieds/|