Cannot access my site

Forums Support Cannot access my site
rouagg1 less than a year ago - 2016-06-22 23:39:39
Hi, I Cannot access my site as an administrator. Is there something i'm missing??
Constantinos less than a year ago - 2016-06-23 12:23:25
Hello,

Did you try to use your custom domain?
rouagg1 less than a year ago - 2016-06-23 16:30:19
Yes, still not letting me in.
Constantinos less than a year ago - 2016-06-23 16:36:33
Hello,

I can see your website points to yclas.com. Go to https://yclas.com/panel/site/domain/16975 and submit your domain name there.

Please next time open a ticket on professional support if you have a paid plan ;)

Regards
rouagg1 less than a year ago - 2016-06-23 17:21:55
I bought the starter pack, had the site almost done, and now cannot access.  The link above doesn't get me anywhere, wants me to purchase a plan i already have, but cannot access. Cant open a ticket because it wants me to buy the plan again.  Very frustrating!
Constantinos less than a year ago - 2016-06-23 17:45:39
Hello,

We cannot find any paid order from your email, can you please check if you have purchased the plan using a different email address?

Regards
rouagg1 less than a year ago - 2016-06-23 18:24:36
It's possible, my developer sent me the link to buy.  I purchased on 3-29-16, transaction ID# .
Chema less than a year ago - 2016-06-23 19:45:42
Hello,

I have edited the transaction ID, this is a public forum and thats private information you should never share.

I have checked at paypal we do not have any transaction with that ID.

Please can you write to info@yclas.com?

Your email from where you are writing does not have any paid domain either, be sure you are logged in at yclas.com with the same email you did when you bought.

thanks.
zdrojinfo less than a year ago - 2016-07-13 21:48:13
Zdrojinfo

Hello,
my site 18517 zdrojinfo.yclass.com is inactive. Please allow me confirm by email its to become active? The second site 18519 universe.yclass.com I please to cancel.

Thank you
                Bohumil Schneider - Zdrojinfo
Constantinos less than a year ago - 2016-07-14 10:23:08
Hello,

Regarding zdrojinfo.yclas.com, you should receive an email to confirm your website. Once you confirm it, it will be activated.

To delete universe.yclas.com, you need to go to My Account -> My Sites, click Details and then "Delete universe.yclas.com" at the bottom of the page.

Regards
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