Help! No access to Cpanel - Need to reset the site completely

Forums Support Help! No access to Cpanel - Need to reset the site completely
info about a year ago - 2015-03-04 03:59:32
I can't access the cpanel to make changes and develop my site.  I think i changed some information in the admin area and now I can't get back to it. How do i reset the whole site to start new?

thanks,
P
Chema about a year ago - 2015-03-04 09:24:37
Hello,

since you are a paid customer please can you open a private ticket here:

https://yclas.com/panel/support/new

Thanks!
info about a year ago - 2015-03-04 22:02:05
Hi Chema,

While it would be easy to do a private ticket, I won't get it done in a timely manner.  I changed a few things from (false to True) and now I can't access the cpanel as an admin.  I can't get in at all. 

Please help,
P
Chema about a year ago - 2015-03-04 23:41:00
We are helping you from the ticket. An agent its been assigned.

regards
info about a year ago - 2015-03-05 02:07:44
Thank you!
andy about a year ago - 2015-03-05 22:54:54
I have do the same thing on a trial website. Surely Admin should not be able to shut himself out as I have done? Could you please reset my admin rights .thank you.

ps it is a great wesite
Chema about a year ago - 2015-03-05 22:57:57
Hello Andy,

Before I move forward, you changed the role of you users or change the access?

I think you are right and I should not allow modifying the role admin access. I will add it to our roadmap. thanks for the suggestion.
andy about a year ago - 2015-03-06 17:28:59
I think in user role. I was ghinking that ticking the boxes gave the right to do stuff, but it seems not. thanks for your help with this.
Chema about a year ago - 2015-03-06 17:35:05
But in which domain?

Ok, please open a support ticket since you have private support, would be better in case I need a password.

regards
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