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Help! No access to Cpanel - Need to reset the site completely
|Forums Support Help! No access to Cpanel - Need to reset the site completely|
|info||a couple of years ago - 2015-03-04 03:59:32|
I can't access the cpanel to make changes and develop my site. I think i changed some information in the admin area and now I can't get back to it. How do i reset the whole site to start new?
|Chema||a couple of years ago - 2015-03-04 09:24:37|
since you are a paid customer please can you open a private ticket here:
|info||a couple of years ago - 2015-03-04 22:02:05|
While it would be easy to do a private ticket, I won't get it done in a timely manner. I changed a few things from (false to True) and now I can't access the cpanel as an admin. I can't get in at all.
|Chema||a couple of years ago - 2015-03-04 23:41:00|
We are helping you from the ticket. An agent its been assigned.
|info||a couple of years ago - 2015-03-05 02:07:44|
|andy||a couple of years ago - 2015-03-05 22:54:54|
I have do the same thing on a trial website. Surely Admin should not be able to shut himself out as I have done? Could you please reset my admin rights .thank you.
ps it is a great wesite
|Chema||a couple of years ago - 2015-03-05 22:57:57|
Before I move forward, you changed the role of you users or change the access?
I think you are right and I should not allow modifying the role admin access. I will add it to our roadmap. thanks for the suggestion.
|andy||a couple of years ago - 2015-03-06 17:28:59|
|I think in user role. I was ghinking that ticking the boxes gave the right to do stuff, but it seems not. thanks for your help with this.|
|Chema||a couple of years ago - 2015-03-06 17:35:05|
But in which domain?
Ok, please open a support ticket since you have private support, would be better in case I need a password.