I did NOT received and Email to Remind me of Auto-Renewal!

Forums Support I did NOT received and Email to Remind me of Auto-Renewal!
info less than a year ago - 2016-03-07 15:32:18
How do i STOP Auto-Renewal from my account?
Chema less than a year ago - 2016-03-07 16:13:52
Hello,

we did send an email to you the 9th of February of 2015, anyway this is something new we are doing just to notify you to have funds in your account for the payment. We told your renewal date the first time you purchased with us.

This is the emails sent from our provider elasticemail:
718x557

718x55

This is the proof that we notified you even that theres no need since you were well aware of this as its indicated via email, FAQs and our terms and services.

regards!
Chema less than a year ago - 2016-03-07 16:14:51
Also please be aware this is a public forum, you can open private support tickets here:
https://yclas.com/panel/support/new

regards
Topic Closed