Frequently Asked Questions

Category:

Payment

Currently we accept Paypal and Card as payment method. With Paypal you can use credit cards, and it's available in more than 160 countries world wide ;)

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EU VAT

Since Since January 1st 2015 EU made a major change to its VAT regulations that requires businesses to pay VAT according to the locations of consumers. This was targeted mainly at large companies that have been avoiding higher taxes by establishing businesses in places with lower VAT. Unfortunately, this also put a burden on independent creators who sell digital products to customers in

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Currency
All our prices are expressed in USD, United States Dollar.

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Renewal

Your plan will be automatically renewed 7 days before expiring, using the same payment method you used with your first purchase. You will be charged the original amount of the product without any coupons applied. We will notify you if we can not charge you in advance so you won't lose any work on your classifieds site. You have 30 days after the expiry date to renew or you will lose all your

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Upgrades

If you want to upgrade your domain to a better plan you can!

Bear in mind that the expire date of your domain will be the date of the purchase + the amount of days that your plan had based on the price of the new plan. We round up ;)

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Refunds

To put it simply: We do not offer refunds.

Why? 

  1. You can test our services for free, before you make a purchase.. No one will ever force you.
  2. Refunds cost us money, so please test before you buy, it's free!
Please check our updated terms and conditions if you have any further questions.

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Setup Fee

Setup fee is a one-time fee paid when you select monthly billing with your plan. It is only paid on the first order and it won't be charged on renewals or future payments. 

You can learn more about the setup fee here.

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Custom domain

With this option you will be able to use  your own domain name such as mydomain.com instead of mydomain.yclas.com.

After creating your site you can go to your site details, and from there you can click on a button called "custom domain". Follow the instructions detailed there ;)


About WWW.


WWW. its a subdomain, your domain is http://yourdomain.com/ if someone mistakenly decides to type the 3

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Templates

With any plan you can use all of our mobile friendly themes with any scheme available for the theme. You can change it whenever you want as many times you want!

This gives you access to 51 different look and feel options to choose from.

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Mobile Ready

With paid plans you can enable our mobile friendly theme that will be seen only by users browsing with iOS or Android devices. Go to your site -> Panel -> Themes and activate the Mobile theme. It's That simple!

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Support

With paid plans we offer private professional support done by our developers. We will answer within 24 working hours and we will try our best to help you always!

If you choose the Free plan, you can head to the Forum, where we check on daily basis and try to help as much as we can.

Support does not include

  • Mentoring for technologies CSS, PHP, HTML, JavaScript or other technologies used in

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SSL Encryption

With SSL encryption you give to your customers an extra step of security. It's not mandatory but you will need to use it to use auto locate customers and for many payment gateways like Stripe etc...

We will set a SSL certificate which isn't provided by us. For this you will need to change your DNS and point them to the the ones we will send you.

Be sure your plan does include SSL encryption

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Custom Banners

You can put any banner you want using Yclas service. Can be any HTML code you wish from any Ad networks.

If you want to use Google Adsense banners, they will not be displayed if you use our free domain Yclas.com. This is due that Google Adsense banned all the domains at *.yclas.com due to customers generating fake clicks on their own ads. We can not restore that, we have tried contacting Google in

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Allow adult content

Only paid plans allow you to post adult content such as images. This is the case, because we can not be responsible for the use of adult content in the Free version. If we detect adult content in a website running on the Free plan, we may shutdown your site without notice.

We take this really seriously since it can bring us a lot of problems. Paid plans are responsible for their own content

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Limit of Ads

If your plan has a limitation on Advertisements you will receive an email to inform you when you reach the 90% of your allowed capacity. If you delete ads you will have more space for posting and you will be able to continue using the same plan.

If we detect that only spam ads are being posted, or used in the wrong way we will contact you to fix the issue.

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Custom domain email

We do not offer Email Hosting, but don't worry, there's solutions ;)

To setup Zoho Mail, follow these easy steps:

  1. Choose your planhttps://www.zoho.com/mail/zohomail-pricing.html
  2. Enter your domain name and click “Add Domain”.
  3. Create your account and verify your existing contact email address.
  4. Verify your domain following one of these ways:

    • Add CNAME record

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What is Yclas?

Yclas is a MaaS (marketplace as a service), marketplace website creation platform, creating websites in less than 1 minute. And I'm really not exaggerating when saying it takes less than 1 minute, you can check the 28 seconds long video we made below.

You can be as creative as you want with Yclas, modify text, customize fields, add users to help you moderate the website and many more

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Languages available

Currently we support 2 languages:

  • Spanish (from Spain traditional)
  • English (USA/UK traditional)

We are working on including new languages fully translated and supported by us.

You can modify any of this translations. 

  1. Go to your site
  2. Go to Panel
  3. Translations
  4. Select your language or the one you want to modify
  5. Click edit
  6. Modify any text
  7. Click Save
  8. Ready!

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Access to Database or FTP

Q: Can I access directly to the Database?

A: No you can not, Yclas is a hosted service and we do not provide direct access to your database. Think of it like Gmail: You do not have raw access to the data directly since it's "shared with many others".

Q: Can I access directly to the Files via FTP?

A: No you can not, Yclas is a hosted service and we do not provide direct access to files

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Help!

We got you covered!

Do not worry if you have a free plan you can take a look at our forum, or if you are a paid customer you can open a new ticket here.

Also you can always contact us here.

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Export my site

We do not have a tool to export your site since you are in a shared environment.

What we can do is export your site manually and import it into your new hosting. Price will be 1 year of your current plan.

Contact us for more information.

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Uptime
We are proud to have a 99% of uptime. But you can check anytime you want our service status here.

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