Frequently Asked Questions

Category:

Payment

Currently, we accept Paypal and Credit Cards as a payment method. With Paypal, you can use credit cards, and it's available in more than 160 countries worldwide.

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EU VAT

Since January 1st, 2015, EU made a significant change to its VAT regulations that require businesses to pay VAT according to the locations of consumers. This was taken, mainly, because of large companies that have been avoiding higher taxes by establishing businesses in places with lower VAT. Unfortunately, this also put a burden on independent creators who sell digital products to customers in

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Currency
All our prices are expressed in USD, United States Dollar.

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Renewal

Your plan will be automatically renewed seven (7) days before expiring, using the same payment method you used with your first purchase. You will be charged the original amount of the product without any coupons applied. We will notify you if we can not charge you in advance so you won't lose any work on your classifieds site. You have 30 days after the expiry date to renew, or you will lose all

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Upgrades

If you want to upgrade your domain to a better plan, you can do it!

Bear in mind that the expiration date of your domain will be the date of the purchase + the number of days that your plan had based on the price of the new plan. We round up.

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Refunds

To put it simply: We do not offer refunds.

Why? 

  1. You can test our services for free before you make a purchase. No one will ever force you.
  2. Refunds cost us money, so please test before you buy. It's free!
Please check our updated terms and conditions if you have any further questions.

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Custom domain

If you do not have a domain name you can buy one here.

With this option, you will be able to use your own domain name such as "mydomain.com" instead of "mydomain.yclas.com."

After creating your site, you can go to your site details, and from there you can click on a button called "custom domain." Follow the instructions detailed there.


About WWW.

"WWW." it's a subdomain, your domain is

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Templates

With any plan, you can use all of our mobile-friendly themes with any scheme available for the template. You can change it whenever you want, and as many times you want!

This gives you access to 51 different looks and feels options to choose from.

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Mobile Ready

With paid plans, you can enable our mobile friendly theme that will be seen only by users browsing with iOS or Android devices. Go to your site -> Panel -> Themes and activate the Mobile theme. It's that simple!

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Support

With paid plans, we offer private professional support from our developers. We will answer within 24 working hours, and we will try our best to help you!

If you choose the free plan, you can head to the Forum to solve your doubts. We check it every day and try to help users as much as we can.

Support does not include:

  • Mentoring for technologies CSS, PHP, HTML, JavaScript or other

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SSL Encryption

With SSL encryption, you give to your customers an extra step of security. It's not mandatory to have it, but you will need it to auto-locate customers and for many payment gateways like Stripe, etc.

We will set an SSL certificate that isn't provided by us. For this, you will need to change your DNS and point them to the ones we will send you.

Be sure your plan does include SSL encryption

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Custom Banners

You can put any banner you want using Yclas service. Can be any HTML code you wish from any Ad networks.

If you want to use Google Adsense banners, they will not be displayed if you are using our free domain Yclas.com. This is because Google Adsense banned all the domains at *.yclas.com due the fact that customers were generating fake clicks on their own ads. We can not restore that, we have tried

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Limit of Ads

If your plan has a limitation on Advertisements, you will receive an email to inform you when you reach the 90% of your allowed capacity. If you delete ads, you will have more space for posting, and you will be able to continue using the same plan.

If we detect that only spam ads are being posted, or used in the wrong way, we will contact you to fix the issue.

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Allowed content

You can use your Yclas Cloud solution to host any kind of legal content in the US.

Not allowed: Scams, Pyramids Schemes, Explicit sexual content, Drugs.

If we detect any malicious usage or we are required to put down a website we will communicate it to you 24 hours before happening.

If you are not sure if your content it's allowed, please check our Self Hosted version.

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Custom domain email

We do not offer Email Hosting but don't worry; there are solutions.

To setup Zoho Mail, follow these easy steps:

  1. Choose your planhttps://www.zoho.com/mail/zohomail-pricing.html
  2. Enter your domain name and click “Add Domain.”
  3. Create your account and verify your existing contact email address.
  4. Verify your domain following one of these ways:

    • Add CNAME record

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What is Yclas?
Yclas is a MaaS (marketplace as a service), marketplace website creation platform that creates websites in less than 1 minute. And we're not exaggerating when saying that it takes less than 1 minute. Below you'll find the 28 seconds long video we made to prove it.

You can be as creative as you want with Yclas: modify text, customize fields, add users to help you moderate the website and many

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Languages available

Currently, we support two languages:

  • Spanish (from Spain traditional)
  • English (USA/UK traditional)

We are working on including new languages. All of our content is fully translated and supported by us.

You can modify any of this translations:

  1. Go to your site
  2. Go to Panel
  3. Translations
  4. Select your language or the one you want to change
  5. Click edit
  6. Modify any text
  7. Click Save
  8. Done!

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Access to Database or FTP

Q: Can I have direct access to the Database?

A: No you can not. Yclas is a hosted service, and we do not provide direct access to your database. Think of it like Gmail: You do not have raw access to the data directly since it's "shared with many others."

Q: Can I have direct access to the Files via FTP?

A: No you can not. Yclas is a hosted service, and we do not provide direct access to

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Help!

We got you covered!

Do not worry if you have a free plan. If you have any inconvenient, you can open a new ticket here.

Also, you can always contact us here.

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Export my site

We do not have a tool to export your site since you are in a shared environment.

What we can do is export your site manually and import it into your new hosting. This has a cost of $180. You can buy it here https://selfhosted.yclas.com/support/migration-from-yclas-com-to-self-hosted.html

Remember that you will need to have Yclas Self Hosted PRO in order to migrate, you can buy it here

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Uptime
We are proud to have a 99% uptime. But you can check anytime you want our service status here.

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