Frequently Asked Questions
We offer 24/7 online professional support directly from our developers. All our employees are real, friendly humans working from their homes. We love answering questions, solving problems, and helping you build your site.
You can open a new ticket here.
Support does not include:
- Sign up or support for third-party services.
- Customization of software or themes.
- System administration or server setup
- Love counseling (a pity since we are awesome at it.)
We provide support in English and Spanish.
We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support online for a few reasons:
We can instantly view your website, account activity, system details, and other information so we can troubleshoot effectively.
Building a website is a visual process. We frequently ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction.
It's faster. We can quickly get to the bottom of your questions without putting you on hold.
Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.
Currently, we accept Credit Cards, Paypal and Bank transfer as payment methods. We accept Paypal upon request, you can use credit cards, and it's available in more than 160 countries worldwide.
Your plan will be automatically renewed seven (7) days before expiring, using the same payment method you used with your first purchase. You will be charged the original amount of the product without any coupons applied. We will notify you if we can not charge you in advance so you won't lose any work on your classifieds site.
You can cancel your subscription anytime you want to get renewed, you just need to go to our panel->details (choose your domain )->cancel subscription.
Cloud: You have 30 days after the expiry date to renew, or you will lose all your data.
Self-Hosted: You will not have support, updates for next releases and your free ios and android apps will stop working! Your license will keep working.
Since January 1st, 2015, EU made a significant change to its VAT regulations that require businesses to pay VAT according to the locations of consumers. This was taken, mainly, because of large companies that have been avoiding higher taxes by establishing businesses in places with lower VAT. Unfortunately, this also put a burden on independent creators who sell digital products to customers in Europe.
At Yclas, we will collect that VAT and register it on our MOSS agency. You do not need to worry about anything. If you are a company registered on the VIES, you can edit your profile and add your EU VAT number, and we will not charge VAT if it's a validly registered company.
CurrencyAll our prices are expressed in USD, United States Dollar.
You can cancel your Yclas subscriptions at any time without needing to contact us. For that please go to My sites -> Details -> Cancel Subscription.
Your website is set to auto-renew, and we follow these refund policies:
- We offer refunds for renewal payments if you request to refund within 14 days. Before a subscription renews, we'll send an email letting you know you're scheduled for a payment. If you don’t want your site to renew automatically, you can disable auto-renew. We will not refund the payment processor fees.
- We don't offer refunds for any cloud plan. We offer 15 days free trial before you buy, no credit card required, so you can test properly.
- We don't offer refunds for downloaded goods or self-hosted products.
- We don't offer refunds for consultancy or development jobs.
You can use any language you wish. The translations are not done by us.
Currently, we translate and maintain two languages:
- Spanish (from Spain traditional)
- English (USA/UK traditional)
With any plan, you can use all of our mobile-friendly themes with any scheme available for the template. You can change it whenever you want, and as many times you want!
This gives you access to almost unlimited different looks and feels options to choose from.
If you do not have a domain name you can buy one here.
With this option, you will be able to use your own domain name such as "mydomain.com" instead of "mydomain.yclas.com."
After creating your site, you can go to your site details, and from there you can click on a button called "custom domain." Follow the instructions detailed there.
"WWW." it's a subdomain, your domain is "http://yourdomain.com/ " if someone mistakenly decides to type the three extra "WWW," he will be redirected to the real domain "http://yourdomain.com/" so you won't lose any visit. This is much better and easier because the "WWW" does not mean anything.
Free .shop domain or 50% .com .net or .org. domain
When you upgrade to a paid plan in Yclas.com you get a 1 year free .shop domain name or a 50% discount on .com / .net / .org domain name for the first year.
You will get a voucher to redeem at hover as soon as you pay. Check your email!
Access to Database or FTP
Q: Can I have direct access to the Database?
A: No you can not. Yclas is a hosted service, and we do not provide direct access to your database. Think of it like Gmail: You do not have raw access to the data directly since it's "shared with many others."
Q: Can I have direct access to the Files via FTP?
A: No you can not. Yclas is a hosted service, and we do not provide direct access to files since all clients have the same files. This is not a traditional web hosting services. If you need any modification, feel free to contact us.
With SSL encryption, you give to your customers an extra step of security. It's not mandatory to have it, but you will need it to auto-locate customers and for many payment gateways like Stripe, etc.
We will set an SSL certificate that isn't provided by us. For this, you will need to change your DNS and point them to the ones we will send you.
Be sure your plan does include SSL encryption before requesting us.
How to get an SSL certificate for your domain:
- Be sure you have a plan with SSL on Yclas.com.
- Register at Cloudflare.com (it is free!).
- Point your domain name to the DNS that Cloudflare provides you.
- Activate Flexible SSL see image.
- Go to my sites
- Click on details of the domain you are interested
- Click on Activate SSL and confirm
- Start working!
If you want to upgrade or downgrade your domain to a better plan, you can do it! You need to choose a new plan from the pricing page and make a payment. That will be effective immediately.
Bear in mind that the expiration date of your domain will be the date of the purchase + the number of days that your plan had based on the price of the new plan. We round up.
Export my site
We do not have a tool to export your site since you are in a shared environment.
What we can do is export your site manually and import it into your new hosting. This has a cost of $180.
Remember that you will need to have Yclas Self Hosted Pro in order to migrate, you can buy it here https://yclas.com/self-hosted.html
Contact us for more information.
You can put any banner you want using Yclas service. Can be any HTML code you wish from any Ad networks.
If you want to use Google Adsense banners, they will not be displayed if you are using our free domain Yclas.com. This is because Google Adsense banned all the domains at *.yclas.com due the fact that customers were generating fake clicks on their own ads. We can not restore that, we have tried contacting Google in multiple times.
If you still want to use Google Adsense, you can do it, but you need to use your own domain. This feature is available in all of our plans.
We are sorry about the situation, and we hope to get Google to lift the ban on the domain anytime soon.
UptimeWe are proud to have a 99% uptime. But you can check anytime you want our service status here.
Limit of Ads
If your plan has a limitation on Advertisements, you will receive an email to inform you when you reach the 90% of your allowed capacity. If you delete ads, you will have more space for posting, and you will be able to continue using the same plan.
If we detect that only spam ads are being posted, or used in the wrong way, we will contact you to fix the issue.
You can use your Yclas Cloud solution to host any kind of legal content in the US.
Not allowed: Scams, Pyramids Schemes, Explicit sexual content, Drugs.
If we detect any malicious usage or we are required to put down a website we will communicate it to you 24 hours before happening.
If you are not sure if your content it's allowed, please check our Self Hosted version.
Custom domain email
We do not offer Email Hosting but don't worry; there are solutions.
To setup Zoho Mail, follow these easy steps:
- Choose your plan: https://www.zoho.com/mail/zohomail-pricing.html
- Enter your domain name and click “Add Domain.”
- Create your account and verify your existing contact email address.
Verify your domain following one of these ways:
- Add CNAME record
- Add TXT record
- Upload an HTML file
Find more about this step here.
- Add Users: to add users, go to your Dashboard on Zoho Mail, click “User Details” on the left menu and then choose “Add Users” on the top menu.
Now you can send and receive emails with your custom domain. If you need more help with settings in your Zoho account, you can visit their documentation.
In Yclas Self-hosted you will get updates while your Pro plan is active.
Updates are done by you using our automation or manually. If you want us to update your site manually has a cost of $100 per update.
If your subscription has expired the core of Yclas will keep updating since the license does not expire, will always work, but the Pro features will not be updated.
We definitely recommend a VPS or Dedicated server with at least 1 core, 512MB Ram and 20GB SSD. All this will depend on the amount of data and traffic your site receives. Please consult your system administrator.
Be sure the php.ini has short_open_tag = On
With Yclas Self-hosted PRO we include 1 free installation in your server.
The server needs to have a cPanel or similar installed and all the server requirements.
Yclas Cloud does not require installation.
How to install
You need a compatible hosting with apache2, PHP > 7.3 and MySQL.
1 License will work in 1 domain and in all the subdomains. Once the license it's attached to a domain can not be changed.
Licenses are lifetime and will always work, even if you do not renew your subscription.
How to activate license
After installing Yclas Lite, please insert the license sent by email in your panel. That will enable Yclas Pro.
Pro free trial / demo
We do not offer a free trial for Yclas Self-Hosted Pro since we also do not offer refunds. Please you can test all the features using a free trial with our cloud solution at yclas.com, so you can decide before buying.
iOS & Android
Do I need an app for my marketplace site?
First of all, we have to say that there are more smartphones than computers these days. Therefore it is essential to allow your users to access your website with a smartphone. It's also an extra value to add to your customers giving them endless possibilities to sell.
Which platforms can run your app?We focused our development on Android and iOS. Both are native apps written from scratch and connected to your site via our API. With iOS and Android, meaning that you will reach 90% of the population.
Can I have only the iOS and Android App without a web-based site?
No, you need the website to manage the site, create categories, locations, ads, users, etc., but you can set your marketplace business just like the app.
Do I need to upload all my content again?
No, we developed an API that connects to your current site, and we extract all the information and show them in your app. You won't lose any data, users or configuration (locations & categories).
You will need a Yclas Cloud site or a Yclas Self-Hosted Pro active subscription to run the apps.
Do I need technical knowledge?
No, we will set you everything up, we will publish your apps in our store, Or you can create an Apple developer and a Google Play account to upload your apps to your markets profiles. Costs $100.
Can I have just Android or just iOS instead of both?
Yes, but we would recommend you to choose both to reach your audience fully! And you save money.
Extra changes and compilations
If you want changes in the app we can give to you a budget. Each new compilation of the app has a cost of $250. This may be needed to update the app etc.
Features not available
Features not available in the native iOS or Android app, but that will work from web.
Does not include source code.
Some other features maybe missing, please test our demo apps before buying. Anything can be developed, contact us.