Frequently Asked Questions


Currently we accept Paypal and Card as payment method. With Paypal you can use credit cards, and it's available in more than 160 countries world wide ;)

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Since 1st January 2015 EU made a major change to its VAT regulations that requires businesses to pay VAT according to the locations of consumers. This was meant mainly for large companies that have been avoiding higher taxes by establishing presences in places with lower VAT. Unfortunately, this also put a burden on independent creators who sell digital products to customers in Europe.

In Yclas

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All our prices are expressed in USD, United States Dollar.

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Your plan will be automatically renewed 7 days before expiring, using the same payment method you used with your first purchase. You will be charged the original amount of the product without any coupons applied. We will notify you if we can not charge you in advance so you won't lose any work on your classifieds site. You have 30 days after expiry to renew or you will lose all your data. You can

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If you want to upgrade your domain to a better plan you can!

Bear in mind that the expire date of your domain will be the date of the purchase + the amount of days that your plan had based on the price of the new plan. We round up ;)

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To put it simply: We do not offer refunds.


  1. You can test absolutely for free our services before buying. No one will ever force you.
  2. There's costs from our side when a customer does a chargeback and that we do not want to lose, so please test before buy, it's free!
Please check our updated terms and conditions if you have any further questions.

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With this option you will be able to use  your own domain name such as instead of

After creating your site you can go to your site details, and from there you can click on a button called "custom domain". Follow the instructions detailed there ;)

About WWW.

WWW. its a subdomain, your domain is if someone mistakenly decides to type the 3

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With any plan you can use all of our mobile friendly themes with any scheme available for the theme. You can change it whenever you want as many times you want!

This gives you access to 51 different look and feel options to choose from.

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With paid plans you can enable our mobile friendly theme that will be seen only by users browsing with iOS or Android devices. Go to your site -> Panel -> Themes and activate the Mobile theme. It's That simple!

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With paid plans we offer private professional support done by our developers. We will answer within 24 working hours and we will try our best to help you always!

If you choose the Free plan, you can head to the Forum, where we check on daily basis and try to help as much as we can.

Support does not include

  • Mentoring for technologies CSS, PHP, HTML, JavaScript or other technologies used in

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With SSL encryption you give to your customers an extra step of security to them. It's not mandatory to have it and you should do it only if you think it is profitable for your business.

We will set a SSL certificate which isn't provided by us. For this you will need to change your DNS and point them to the the ones we will send you.

Be sure your plan does include SSL encryption before

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You can put any banner you want using Yclas service. Can be any HTML code you wish from any Ad networks.

If you want to use Google Adsense banners, they will not be displayed if you use our free domain This is due that Google Adsense banned all the domains at * due to customers generating fake clicks on their own ads. We can not restore that, we have tried contacting Google in

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Only paid plans allow you to post adult content such as images. We do this since we can not be responsible for content that uses adult content in the Free version. If we detect adult content in a website running on the Free plan we may shutdown your site without notice.

We take this really seriously since can bring us a lot of problems. Paid plans are responsible for their own content and

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If your plan has a limit of Advertisements you will receive an email to inform you when you reach the 90% of your allowed capacity. If you delete ads you will have more space for posting and you will be able to continue using the same plan.

If we detect that only spam ads are posted, or is used in the wrong way we will contact you to fix this issue.

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We do not offer Email Hosting, but don't worry, there's solutions ;)

To setup Zoho Mail, follow these easy steps:

  1. Choose your plan
  2. Enter your domain name and click “Add Domain”.
  3. Create your account and verify your existing contact email address.
  4. Verify your domain following one of these ways:

    • Add CNAME record

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Yclas is a marketplace MaaS (marketplace as a service), marketplace website creation platform or whatever you want to call it, but to make it simple: it's a tool you can use to get a marketplace website in less than 1 minute. And I'm really not exaggerating when saying it takes less than 1 minute, you can check the 28 seconds long video we made below.

You can be as creative as you

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Currently we support 2 languages:

  • Spanish (from Spain traditional)
  • English (USA/UK traditional)

We are working on including new languages fully translated and supported by us.

You can modify any of this translations. 

  1. Go to your site
  2. Go to Panel
  3. Translations
  4. Select your language or the one you want to modify
  5. Click edit
  6. Modify any text
  7. Click Save
  8. Ready!

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Q: Can I access directly to the Database?

A: No you can not, Yclas is a hosted service and we do not provide direct access to your database. Think it like Gmail: You do not have raw access to the data directly since it's "shared with many others".

Q: Can I access directly to the Files via FTP?

A: No you can not, Yclas is a hosted service and we do not provide direct access to files since

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We got you covered!

Do not worry if you have a free plan you can take a look at our forum, or if you are a paid customer you can open a new ticket here.

Also you can always contact us here.

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We do not have a tool to export your site since you are in a shared environment.

What we can do is export your site manually and import it into your new hosting. Price will be 1 year of your current plan.

Contact us for more information.

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We are proud to have a 99% of uptime. But you can check anytime you want our service status here.

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Have more questions?

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