How can we help?

Support comes straight from the developers who build Yclas. Open a ticket from your account, or write to us from the contact page. We usually answer within a few hours, in English or Spanish. Professional and Enterprise plans get priority support.

Support covers setting up and using Yclas. It doesn't include:

• lessons in CSS, PHP, HTML, JavaScript or other technologies
• signing up for, or support with, third-party services
• custom changes to the software or themes (our custom design and development team can quote for those)
• server administration

We don't offer phone support. Online, we can look at your site, send screenshots and keep a record of every conversation, so problems get solved faster.

You pay for your Yclas plan by card through Stripe, on our secure checkout page. Apple Pay and Google Pay also appear when your device has them set up. All prices are in US dollars. If card payment isn't available for your order, contact us and we'll help.

Payments on your own marketplace are separate: your buyers and sellers pay you through your own Stripe, PayPal or other account, and Yclas takes no commission.

Your plan renews automatically the day before it expires, using the payment method you paid with. You are charged the plan's regular price, without any coupon or introductory discount. If a payment doesn't go through, we email you with a link to pay, so you won't lose any work on your site.

You can cancel your subscription at any time: go to My sites, open Settings for the site and click Cancel subscription. Nothing renews after that.

If you change your mind after a renewal, every plan has a 30-day money-back guarantee: ask for a full refund within 30 days of the payment.

An expired site goes offline. Renew within 30 days of the expiry date to get it back with all your data.

Since January 1st, 2015, EU made a significant change to its VAT regulations that require businesses to pay VAT according to the locations of consumers. This was taken, mainly, because of large companies that have been avoiding higher taxes by establishing businesses in places with lower VAT. Unfortunately, this also put a burden on independent creators who sell digital products to customers in Europe.

At Yclas, we will collect that VAT and register it on our MOSS agency. You do not need to worry about anything. If you are a company registered on the VIES, you can edit your profile and add your EU VAT number, and we will not charge VAT if it's a validly registered company.

Every Yclas plan comes with a 30-day money-back guarantee. If you are not happy, ask for a full refund within 30 days of paying, and we will refund the whole amount. This also covers a renewal you didn't want.

To ask for a refund, open a support ticket from your account or reply to your receipt email, and tell us which site and payment it is about. The refund goes back to the card you paid with.

You can cancel your subscription at any time, without contacting us: go to My sites, open Settings for the site and click Cancel subscription.

Custom design and development work isn't covered by the guarantee. See our terms and conditions for the details.

Your site's interface is translated into more than 40 languages, including right-to-left languages such as Arabic and Hebrew. You choose the language in your admin panel and can edit any translated text there. A site can also run in several languages at once, so visitors pick theirs.

yclas.com itself is in 40 languages, and our support team answers in English and Spanish.

With any plan, you can use all of our mobile-friendly themes with any scheme available for the template. You can change it whenever you want, and as many times you want!

This gives you access to almost unlimited different looks and feels options to choose from.

If you do not have a domain name you can buy one here.

With this option, you will be able to use your own domain name such as "mydomain.com" instead of "mydomain.yclas.com."

After creating your site, you can go to your site details, and from there you can click on a button called "custom domain." Follow the instructions detailed there.

About WWW.

"WWW." it's a subdomain, your domain is "http://yourdomain.com/ " if someone mistakenly decides to type the three extra "WWW," he will be redirected to the real domain "http://yourdomain.com/" so you won't lose any visit. This is much better and easier because the "WWW" does not mean anything.

Q: Can I have direct access to the Database?

A: No you can not. Yclas is a hosted service, and we do not provide direct access to your database. Think of it like Gmail: You do not have raw access to the data directly since it's "shared with many others."

Q: Can I have direct access to the Files via FTP?

A: No you can not. Yclas is a hosted service, and we do not provide direct access to files since all clients have the same files. This is not a traditional web hosting services. If you need any modification, feel free to contact us.

Every plan includes SSL (HTTPS) at no extra cost, and your free .yclas.com address already uses it.

When you connect your own domain (My sites > your site > Custom domain), you add one CNAME record at your domain registrar. We then issue the certificate and switch HTTPS on automatically once the record is in place. You don't need a Cloudflare account or a certificate of your own.

Sites that connected their domain earlier through their own Cloudflare account keep working as they are. Open a support ticket if you'd like help moving to the new setup.

If you want to upgrade or downgrade your domain to a better plan, you can do it! You need to choose a new plan from the pricing page and make a payment. That will be effective immediately.

Bear in mind that the expiration date of your domain will be the date of the purchase + the number of days that your plan had based on the price of the new plan. We round up.

Your data is yours. In your site's admin panel, go to Tools and use Export everything. It builds a ZIP file with your listings, users, categories, locations, custom fields, pages and blog posts, plus all the photos. You can also download listings and users as CSV files.

Yclas is hosted only, so there is no Yclas software to install on another server, but the export gives you everything you need to move your data.

On every plan, you can show banners from any ad network, or your own HTML, in your site's banner areas.

Google AdSense ads only show on your own domain, not on a .yclas.com address. Every plan lets you connect your own domain.

Our servers are monitored around the clock and backed up automatically, and our uptime is above 99%. If your site is ever unreachable, open a support ticket and we'll look at it straight away.

If your plan has a limitation on Advertisements, you will receive an email to inform you when you reach the 90% of your allowed capacity. If you delete ads, you will have more space for posting, and you will be able to continue using the same plan.

If we detect that only spam ads are being posted, or used in the wrong way, we will contact you to fix the issue.

Your Yclas site can host any content that is legal in the United States.

Not allowed: scams, pyramid schemes, sexually explicit content and drugs.

If we find a site breaking these rules, or we are legally required to take one down, we tell the owner 24 hours before we act.

We do not offer Email Hosting but don't worry; there are solutions.

To setup Zoho Mail, follow these easy steps:

1. Choose your plan: https://www.zoho.com/mail/zohomail-pricing.html
2. Enter your domain name and click “Add Domain.”
3. Create your account and verify your existing contact email address.

4. Verify your domain following one of these ways:

   • Add CNAME record
   • Add TXT record
   • Upload an HTML file

   Find more about this step here.

5. Add Users: to add users, go to your Dashboard on Zoho Mail, click “User Details” on the left menu and then choose “Add Users” on the top menu.

Now you can send and receive emails with your custom domain. If you need more help with settings in your Zoho account, you can visit their documentation.