Frequently Asked Questions
Currently, we accept Credit Cards, Paypal and Bank transfer as payment methods. We accept Paypal upon request, you can use credit cards, and it's available in more than 160 countries worldwide.
Since January 1st, 2015, EU made a significant change to its VAT regulations that require businesses to pay VAT according to the locations of consumers. This was taken, mainly, because of large companies that have been avoiding higher taxes by establishing businesses in places with lower VAT. Unfortunately, this also put a burden on independent creators who sell digital products to customers in
CurrencyAll our prices are expressed in USD, United States Dollar.
Your plan will be automatically renewed seven (7) days before expiring, using the same payment method you used with your first purchase. You will be charged the original amount of the product without any coupons applied. We will notify you if we can not charge you in advance so you won't lose any work on your classifieds site. You have 30 days after the expiry date to renew, or you will lose all
If you want to upgrade your domain to a better plan, you can do it!
Bear in mind that the expiration date of your domain will be the date of the purchase + the number of days that your plan had based on the price of the new plan. We round up.
You can cancel your Yclas subscriptions at any time without needing to contact us. For that please go to My sites -> Details -> Cancel Subscription.
Your website is set to auto-renew, and we follow these refund policies:
- - We offer refunds for renewal payments if you request to refund within 14 days. Before a subscription renews, we'll send an email letting you know you're scheduled for a payment.
With this option, you will be able to use your own domain name such as "mydomain.com" instead of "mydomain.yclas.com."
After creating your site, you can go to your site details, and from there you can click on a button called "custom domain." Follow the instructions detailed there.
"WWW." it's a subdomain, your domain is
With any plan, you can use all of our mobile-friendly themes with any scheme available for the template. You can change it whenever you want, and as many times you want!
This gives you access to 51 different looks and feels options to choose from.
With paid plans, you can enable our mobile friendly theme that will be seen only by users browsing with iOS or Android devices. Go to your site -> Panel -> Themes and activate the Mobile theme. It's that simple!
With paid plans, we offer private professional support from our developers. We will answer within 24 working hours, and we will try our best to help you!
If you choose the free plan, you can head to the Forum to solve your doubts. We check it every day and try to help users as much as we can.
Support does not include:
With SSL encryption, you give to your customers an extra step of security. It's not mandatory to have it, but you will need it to auto-locate customers and for many payment gateways like Stripe, etc.
We will set an SSL certificate that isn't provided by us. For this, you will need to change your DNS and point them to the ones we will send you.
Be sure your plan does include SSL encryption
You can put any banner you want using Yclas service. Can be any HTML code you wish from any Ad networks.
If you want to use Google Adsense banners, they will not be displayed if you are using our free domain Yclas.com. This is because Google Adsense banned all the domains at *.yclas.com due the fact that customers were generating fake clicks on their own ads. We can not restore that, we have tried
Limit of Ads
If your plan has a limitation on Advertisements, you will receive an email to inform you when you reach the 90% of your allowed capacity. If you delete ads, you will have more space for posting, and you will be able to continue using the same plan.
If we detect that only spam ads are being posted, or used in the wrong way, we will contact you to fix the issue.
You can use your Yclas Cloud solution to host any kind of legal content in the US.
Not allowed: Scams, Pyramids Schemes, Explicit sexual content, Drugs.
If we detect any malicious usage or we are required to put down a website we will communicate it to you 24 hours before happening.
If you are not sure if your content it's allowed, please check our Self Hosted version.
Custom domain email
We do not offer Email Hosting but don't worry; there are solutions.
To setup Zoho Mail, follow these easy steps:
- Choose your plan: https://www.zoho.com/mail/zohomail-pricing.html
- Enter your domain name and click “Add Domain.”
- Create your account and verify your existing contact email address.
Verify your domain following one of these ways:
- Add CNAME record
What is Yclas?
You can be as creative as you want with Yclas: modify text, customize fields, add users to help you moderate the website and many
Why we don't offer phone support
We offer 24/7 online support via email and support ticket. All Customer Care Advisors are real, friendly humans working from their homes. We love answering questions, solving problems, and helping you build your site.
We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support online for a few
Currently, we support two languages:
- Spanish (from Spain traditional)
- English (USA/UK traditional)
We are working on including new languages. All of our content is fully translated and supported by us.
You can modify any of this translations:
- Go to your site
- Go to Panel
- Select your language or the one you want to change
- Click edit
- Modify any text
- Click Save
Access to Database or FTP
Q: Can I have direct access to the Database?
A: No you can not. Yclas is a hosted service, and we do not provide direct access to your database. Think of it like Gmail: You do not have raw access to the data directly since it's "shared with many others."
Q: Can I have direct access to the Files via FTP?
A: No you can not. Yclas is a hosted service, and we do not provide direct access to
Export my site
We do not have a tool to export your site since you are in a shared environment.
What we can do is export your site manually and import it into your new hosting. This has a cost of $180. You can buy it here https://selfhosted.yclas.com/support/migration-from-yclas-com-to-self-hosted.html