Yclas Self-Hosted

Updates

In Yclas Self-hosted you will get updates while your Pro plan is active.

Updates are done by you using our automation or manually. If you want us to update your site manually has a cost of $100 per update.

If your subscription has expired the core of Yclas will keep updating since the license does not expire, will always work, but the Pro features will not be updated.

System Requirements

We definitely recommend a VPS or Dedicated server with at least 1 core, 512MB Ram and 20GB SSD. All this will depend on the amount of data and traffic your site receives. Please consult your system administrator.

        Apache 2+
        PHP 7.3+
        Short Tags
        GD support
        mod_rewrite
        Gettext
        Curl
        MySQL 5+
        OpenSSL
        SoapClient
        ZipArchive
        Be sure the php.ini has short_open_tag = On

Free Installation

With Yclas Self-hosted PRO we include 1 free installation in your server.

The server needs to have a cPanel or similar installed and all the server requirements.

Yclas Cloud does not require installation.

How to install

You need a compatible hosting with apache2, PHP > 7.3 and MySQL.

To install Yclas Self-Hosted Lite please follow this guide.

License

1 License will work in 1 domain and in all the subdomains. Once the license it's attached to a domain can not be changed.

Licenses are lifetime and will always work, even if you do not renew your subscription.

Support

We offer 24/7 online professional support directly from our developers. All our employees are real, friendly humans working from their homes. We love answering questions, solving problems, and helping you build your site.

You can open a new ticket here.

Support does not include:

• Mentoring for technologies CSS, PHP, HTML, JavaScript or other technologies used in our software.
• Sign up or support for third-party services.
• Customization of software or themes.
• System administration or server setup
  
• Love counseling (a pity since we are awesome at it.)

We provide support in English and Spanish.

We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support online for a few reasons:

    We can instantly view your website, account activity, system details, and other information so we can troubleshoot effectively.
    Building a website is a visual process. We frequently ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction.
    It's faster. We can quickly get to the bottom of your questions without putting you on hold.
    Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.

How to activate license

After installing Yclas Lite, please insert the license sent by email in your panel. That will enable Yclas Pro.

Payment

Currently, we accept Credit Cards, Paypal and Bank transfer as payment methods. We accept Paypal upon request, you can use credit cards, and it's available in more than 160 countries worldwide.

Pro free trial / demo

We do not offer a free trial for Yclas Self-Hosted Pro since we also do not offer refunds. Please you can test all the features using a free trial with our cloud solution at yclas.com, so you can decide before buying.

Renewal

Your plan will be automatically renewed seven (7) days before expiring, using the same payment method you used with your first purchase. You will be charged the original amount of the product without any coupons applied. We will notify you if we can not charge you in advance so you won't lose any work on your classifieds site.

You can cancel your subscription anytime you want to get renewed, you just need to go to our panel->details (choose your domain )->cancel subscription.

Cloud: You have 30 days after the expiry date to renew, or you will lose all your data.

Self-Hosted: You will not have support, updates for next releases and your free ios and android apps will stop working!  Your license will keep working.

EU VAT

Since January 1st, 2015, EU made a significant change to its VAT regulations that require businesses to pay VAT according to the locations of consumers. This was taken, mainly, because of large companies that have been avoiding higher taxes by establishing businesses in places with lower VAT. Unfortunately, this also put a burden on independent creators who sell digital products to customers in Europe.

At Yclas, we will collect that VAT and register it on our MOSS agency. You do not need to worry about anything. If you are a company registered on the VIES, you can edit your profile and add your EU VAT number, and we will not charge VAT if it's a validly registered company.

Currency

All our prices are expressed in USD, United States Dollar.

Refunds

You can cancel your Yclas subscriptions at any time without needing to contact us. For that please go to My sites -> Details -> Cancel Subscription.

Your website is set to auto-renew, and we follow these refund policies:

• We don't offer refunds for any cloud plan. We offer 15 days free trial before you buy, no credit card required, so you can test properly.
  
• We don't offer refunds for downloaded goods or self-hosted products.
• We don't offer refunds for consultancy or development jobs.

Languages available

You can use any language you wish. The translations are not done by us.

Currently, we translate and maintain two languages:

• Spanish (from Spain traditional)
• English (USA/UK traditional)

Templates

With any plan, you can use all of our mobile-friendly themes with any scheme available for the template. You can change it whenever you want, and as many times you want!

This gives you access to almost unlimited different looks and feels options to choose from.