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Paid Account Support
|Forums Support Paid Account Support|
|sales||a couple of years ago - 2014-12-22 14:39:31|
I need some help please. I went to my control panel to figure out how to change my domain for my PAID account. I first checked the FAQ and Forum and could not find any information on how the process works. As a matter of fact….very little information to help customers. What a let down.
In the control panel I saw two options:
1. Delete Domain
2. Cancel Subscription
I did not want to cancel a $100 subscription that would not be refunded so I did NOT click that.
I click cancel Domain thinking I would have the opportunity to create a new domain. Wrong, that cancelled my PAID subscription. What gives?
I want my PAID subscription or refund…whichever you deem appropriate but I do not feel that a couple weeks use qualifies to LOSE my Payment. I am very let down with the lack of “guides” and “how to” with Yclas. I am poking in the dark trying to create something that is important to me.
Order #: 62
|Chema||a couple of years ago - 2014-12-23 16:20:45|
Theres a button called custom domain, once you click in there you get all the info needed explained in detail.
What you just did is delete the entire website as clearly says in the huge modal that appears and the warning text...
See here: http://awesomescreenshot.com/0ec432wadb
We also provide with private support so you can contact us any doubt you have and specially to avoid this situations. :S
Now please register a new domain name, contact us via email to provide us with the domain and we will set the paid plan from the same date you bought.
|Chema||a couple of years ago - 2014-12-25 01:08:03|
|Fixed via email user now has a new domain didnt lose the subscription of course ;)|