General: Refunds

You can cancel your Yclas subscriptions at any time without needing to contact us. For that please go to My sites -> Details -> Cancel Subscription.

Your website is set to auto-renew, and we follow these refund policies:

  • We offer refunds for renewal payments if you request to refund within 14 days. Before a subscription renews, we'll send an email letting you know you're scheduled for a payment. If you don’t want your site to renew automatically, you can disable auto-renew. We will not refund the payment processor fees.
  • We don't offer refunds for any cloud plan. We offer 15 days free trial before you buy, no credit card required, so you can test properly.
  • We don't offer refunds for downloaded goods or self-hosted products.
  • We don't offer refunds for consultancy or development jobs.

Please check our updated terms and conditions if you have any further questions.