8 answers
Support comes straight from the developers who build Yclas. Open a ticket from your account, or write to us from the contact page. We usually answer within a few hours, in English or Spanish. Professional and Enterprise plans get priority support.
Support covers setting up and using Yclas. It doesn't include:
You pay for your Yclas plan by card through Stripe, on our secure checkout page. Apple Pay and Google Pay also appear when your device has them set up. All prices are in US dollars. If card payment isn't available for your order, contact us and we'll help.
Payments on your own marketplace are separate: your buyers and sellers pay you through your own Stripe, PayPal or other account, and Yclas
Your plan renews automatically the day before it expires, using the payment method you paid with. You are charged the plan's regular price, without any coupon or introductory discount. If a payment doesn't go through, we email you with a link to pay, so you won't lose any work on your site.
You can cancel your subscription at any time: go to My sites, open Settings for the site and click Cancel
Since January 1st, 2015, EU made a significant change to its VAT regulations that require businesses to pay VAT according to the locations of consumers. This was taken, mainly, because of large companies that have been avoiding higher taxes by establishing businesses in places with lower VAT. Unfortunately, this also put a burden on independent creators who sell digital products to customers in
Every Yclas plan comes with a 30-day money-back guarantee. If you are not happy, ask for a full refund within 30 days of paying, and we will refund the whole amount. This also covers a renewal you didn't want.
To ask for a refund, open a support ticket from your account or reply to your receipt email, and tell us which site and payment it is about. The refund goes back to the card you paid
Your site's interface is translated into more than 40 languages, including right-to-left languages such as Arabic and Hebrew. You choose the language in your admin panel and can edit any translated text there. A site can also run in several languages at once, so visitors pick theirs.
yclas.com itself is in 40 languages, and our support team answers in English and Spanish.
With any plan, you can use all of our mobile-friendly themes with any scheme available for the template. You can change it whenever you want, and as many times you want!
This gives you access to almost unlimited different looks and feels options to choose from.
