Frequently Asked Questions

What is Yclas?

Yclas is a MaaS (marketplace as a service), marketplace website creation platform that creates websites in less than 1 minute. And we're not exaggerating when saying that it takes less than 1 minute. Below you'll find the 28 seconds long video we made to prove it.

You can be as creative as you want with Yclas: modify text, customize fields, add users to help you moderate the website and many

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Why we don't offer phone support

We offer 24/7 online support via email and support ticket. All Customer Care Advisors are real, friendly humans working from their homes. We love answering questions, solving problems, and helping you build your site.


We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support online for a few

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Languages available

Currently, we support two languages:

  • Spanish (from Spain traditional)
  • English (USA/UK traditional)

We are working on including new languages. All of our content is fully translated and supported by us.

You can modify any of this translations:

  1. Go to your site
  2. Go to Panel
  3. Translations
  4. Select your language or the one you want to change
  5. Click edit
  6. Modify any text
  7. Click Save
  8. Done!

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Access to Database or FTP

Q: Can I have direct access to the Database?

A: No you can not. Yclas is a hosted service, and we do not provide direct access to your database. Think of it like Gmail: You do not have raw access to the data directly since it's "shared with many others."

Q: Can I have direct access to the Files via FTP?

A: No you can not. Yclas is a hosted service, and we do not provide direct access to

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Help!

We got you covered!

Do not worry if you have a free plan. If you have any inconvenient, you can open a new ticket here.

Also, you can always contact us here.

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