You can be as creative as you want with Yclas: modify text, customize fields, add users to help you moderate the website and many
Frequently Asked Questions
Why we don't offer phone support
We offer 24/7 online support via email and support ticket. All Customer Care Advisors are real, friendly humans working from their homes. We love answering questions, solving problems, and helping you build your site.
We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support online for a few
Currently, we support two languages:
- Spanish (from Spain traditional)
- English (USA/UK traditional)
We are working on including new languages. All of our content is fully translated and supported by us.
You can modify any of this translations:
- Go to your site
- Go to Panel
- Select your language or the one you want to change
- Click edit
- Modify any text
- Click Save
Access to Database or FTP
Q: Can I have direct access to the Database?
A: No you can not. Yclas is a hosted service, and we do not provide direct access to your database. Think of it like Gmail: You do not have raw access to the data directly since it's "shared with many others."
Q: Can I have direct access to the Files via FTP?
A: No you can not. Yclas is a hosted service, and we do not provide direct access to
Export my site
We do not have a tool to export your site since you are in a shared environment.
What we can do is export your site manually and import it into your new hosting. This has a cost of $180. You can buy it here https://selfhosted.yclas.com/support/migration-from-yclas-com-to-self-hosted.html