Frequently Asked Questions

What is Yclas?

Yclas is a MaaS (marketplace as a service), marketplace website creation platform that creates websites in less than 1 minute. And we're not exaggerating when saying that it takes less than 1 minute. Below you'll find the 28 seconds long video we made to prove it.

You can be as creative as you want with Yclas: modify text, customize fields, add users to help you moderate the website and many

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Support

We offer 24/7 online professional support directly from our developers. All our employees are real, friendly humans working from their homes. We love answering questions, solving problems, and helping you build your site.

You can open a new ticket here.

Support does not include:

  • Mentoring for technologies CSS, PHP, HTML, JavaScript or other technologies used in our software.
  • Sign up

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Payment

Currently, we accept Credit Cards, Paypal and Bank transfer as payment methods. We accept Paypal upon request, you can use credit cards, and it's available in more than 160 countries worldwide.

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Renewal

Your plan will be automatically renewed seven (7) days before expiring, using the same payment method you used with your first purchase. You will be charged the original amount of the product without any coupons applied. We will notify you if we can not charge you in advance so you won't lose any work on your classifieds site.

You can cancel your subscription anytime you want to get renewed, you

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EU VAT

Since January 1st, 2015, EU made a significant change to its VAT regulations that require businesses to pay VAT according to the locations of consumers. This was taken, mainly, because of large companies that have been avoiding higher taxes by establishing businesses in places with lower VAT. Unfortunately, this also put a burden on independent creators who sell digital products to customers in

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Currency

All our prices are expressed in USD, United States Dollar.

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Refunds

You can cancel your Yclas subscriptions at any time without needing to contact us. For that please go to My sites -> Details -> Cancel Subscription.

Your website is set to auto-renew, and we follow these refund policies:

  • We offer refunds for renewal payments if you request to refund within 14 days. Before a subscription renews, we'll send an email letting you know you're scheduled for a payment.

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Languages available

You can use any language you wish. The translations are not done by us.

Currently, we translate and maintain two languages:

  • Spanish (from Spain traditional)
  • English (USA/UK traditional)


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Templates

With any plan, you can use all of our mobile-friendly themes with any scheme available for the template. You can change it whenever you want, and as many times you want!

This gives you access to almost unlimited different looks and feels options to choose from.

Note: In Yclas Self-Hosted Lite you have only 1 theme

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