We offer 24/7 online professional support directly from our developers. All our employees are real, friendly humans working from their homes. We love answering questions, solving problems, and helping you build your site.
You can open a new ticket here.
Support does not include:
- Sign up or support for third-party services.
- Customization of software or themes.
- System administration or server setup
- Love counseling (a pity since we are awesome at it.)
We provide support in English and Spanish.
We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support online for a few reasons:
We can instantly view your website, account activity, system details, and other information so we can troubleshoot effectively.
Building a website is a visual process. We frequently ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction.
It's faster. We can quickly get to the bottom of your questions without putting you on hold.
Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.