Messaging

Conversations that turn into sales.

Buyers and sellers talk on your site, share photos, make offers and hear about new listings the moment they're posted, so they keep coming back to you.

The inbox on a phone, with unread conversations
A conversation on a phone: a photo, an accepted offer of $18,400 and Suggest a reply
Notification settings on a phone
Messages on your site One conversation per listing, with the listing at the top. Nobody has to share an email address. Offers Buyers make an offer, sellers accept, decline or counter, all inside the conversation. Photos and PDFs Up to five photos or documents per message, like a service book or a floor plan. Suggested replies Sellers tap once for a reply drafted from their listing, then edit it before sending. Alerts that bring them back Saved searches send new matches by email and push, instantly or once a day. Newsletters Write to all your users, to sellers with no listings yet, or to those who haven't visited in months.
On a phone

Everything they need to close the deal.

A conversation about a car on a phone
Conversation

The listing always in view.

Questions, answers and photos in one thread, with "Seen" once the other person has read it.

Saved searches on a phone
Saved searches

New matches, without searching again.

Each saved search with its alert, instant or daily, ready to pause or rename.

A car listing on a phone, with Send message and Make an offer
Listing

One tap to start talking.

Send message and Make an offer sit right under the price, on every listing.

A seller's public profile on a phone: verified, rated 4.8
Seller profile

Know who you're talking to.

Every seller has a public page with their badges, rating and listings, and a button to message them.

My listings on a phone, with views and Boost
My listings

Sellers keep track of every listing.

Status, views and a Boost button on each, ready to edit or mark as sold.

A suggested reply on a phone
Suggested replies

A reply in one tap.

The draft uses the listing and the buyer's question. The seller edits it and sends it.

See suggested replies →
Offers in the conversation

From "is it still available?" to "deal!".

Buyers ask questions and make offers in the same thread. Sellers accept, decline or counter, and when the listing can be bought online, an accepted offer gives the buyer 48 hours to pay at that price.

  • Offer, counter-offer and accept, with the price history in the thread
  • Photos and PDFs, up to five per message
  • "Seen" read receipts, and quick replies for sellers
driveline.yclas.com/oc-panel/messages
A conversation about a Golf: questions, a photo, an offer of $18,000, a counter of $18,400, accepted

A sample conversation on a demo site.

Messages on your site One switch in your settings

Keep every conversation on your marketplace.

Switch on messaging and the contact button opens a conversation instead of an email. Both sides get an email and a push notification for each new message, and every conversation stays in their inbox on your site.

  • Unread, archive and spam folders, sorted by what needs an answer
  • Visitors can report a conversation, and only then can you read it
  • Warnings when someone asks for gift cards or wire transfers, with AI checks on
driveline.yclas.com/oc-panel/messages
The inbox: conversations about a Civic, a Tesla, a Golf and a Corolla
Suggested replies Starter, Professional and Marketplace plans

Faster answers sell faster.

Sellers who answer quickly sell more. With suggested replies on, a seller taps once and gets a draft based on the listing and the buyer's question. Nothing is ever sent without them.

More on suggested replies →
driveline.yclas.com/oc-panel/messages
A message thread with a suggested reply in the box, ready to edit and send
Alerts and notifications

A reason to come back, every day.

Buyers save searches and hear about new matches by email and push. Sellers get a reminder before a listing expires, and everyone chooses which push notifications they want.

  • Push notifications for messages, saved-search matches and listing updates
  • Instant or daily saved-search emails
  • A daily, weekly or monthly digest of new listings, if you switch it on
More on push and home screen →
driveline.yclas.com/oc-panel/profile/savedsearches
A buyer's saved searches, with instant and daily alerts
Newsletters and reviews

Talk to your whole marketplace.

Send a newsletter to everyone, to sellers whose featured listings ended, to people who signed up but never posted, or to those who haven't visited in three months. Switch on reviews and buyers and sellers can rate each other, and the best sellers earn badges.

  • Newsletters with your own email service
  • Reviews and ratings on public profiles
  • Share buttons for WhatsApp, Facebook, Telegram and X on every listing
driveline.yclas.com/user/alex-morgan
A seller's public profile, rated 4.8 with reviews
Questions

Questions people ask

Do buyers see the seller's email address?

No. With messaging on, conversations happen on your site, and both sides get an email when there's a new message without seeing each other's address.

Is messaging on by default?

It's one switch in your settings. Until you turn it on, the contact button sends the seller an email through your site.

Do offers take payment?

When a listing can be bought on your site, an accepted offer gives the buyer 48 hours to pay at the agreed price. Otherwise the offer simply records the deal.

Are suggested replies sent automatically?

Never. The seller sees the draft in the reply box and decides whether to edit it and send it. Suggested replies are included in the Starter, Professional and Marketplace plans.

Can people turn notifications off?

Yes. Each person chooses which push notifications they get, for messages, saved-search matches and their own listings, and every saved-search email has its own unsubscribe link.

Do notifications work on phones?

Yes. Push notifications work in phone browsers, and on iPhone once the visitor adds your site to their home screen.

See it with your own listings.

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