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Incorrect domain upgrade

Forums Support Incorrect domain upgrade
jjweisjr a couple of years ago - 2016-02-01 16:19:26
I tried to upgrade my domain, berkshirepigs.yclas.com, on 28 January. However, I received an e-mail that berkshire.yclas.com was upgraded. If you can, please make it so that our berkshirepigs domain is the upgraded account. The e-mail account used to upgrade the domain would be berkshire@nationalswine.com. Please let us know if you need any other information to help troubleshoot this problem.
Constantinos a couple of years ago - 2016-02-02 09:37:29
Hello,

Not sure if I understand what you mean. Do you want to use your own domain instead of berkshirepigs.yclas.com?
If yes, please read this FAQ: https://yclas.com/faq/custom-domain.html

Regards
jjweisjr a couple of years ago - 2016-02-02 14:19:08
Hi Constantinos, thank you for your reply. 

This is not quite the problem I am trying to solve. I customized the Yclas site berkshirepigs.yclas.com for a client, then made them an administrator of berkshirepigs.yclas.com. I also gave them instructions to upgrade their plan to Standard. When they paid for the upgrade plan, they received an e-mail that berkshire.yclas.com was upgraded. I need to know if there was a mistake, since we should have berkshirepigs on the Standard plan. We were not able to log in to yclas.com under the client's e-mail address to see if they accidentally created the berkshire.yclas.com domain. We have paid, we just don't know how we can make sure it is berkshirepigs.yclas.com that was upgraded.
Constantinos a couple of years ago - 2016-02-02 16:02:25
Hello,

What is the domain name they are using?
Chema a couple of years ago - 2016-02-02 16:02:57
Hello,

Please contact us via email here https://yclas.com/contact.html

But what I can see they upgraded the wrong domain instead of the one you wanted. :S

Please send all the info and we will analyze how can we fix it, won't be easy but we will try if we can.

regards
jjweisjr a couple of years ago - 2016-02-02 16:04:45
Thank you Chema. I will use the contact form.
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