Trust and safety for your marketplace
Eight guides on keeping a classifieds site or marketplace safe: building trust, reviews and verified sellers, fraud and spam, privacy and the law, disputes, refunds, moderation and customer support.
-
How to Ensure Trust in a Marketplace: 8 Levers
How to ensure trust in a marketplace: verify sellers, show honest reviews, stop scams, set clear rules, protect data, handle disputes, refunds and support.
-
Reviews in Marketplaces: Ratings, Verified Sellers, Vetting
What is the role of reviews in marketplaces? How seller ratings, verified sellers and seller vetting build trust, and the 2026 rules on fake reviews.
-
Marketplace Fraud Prevention: How to Stop Scams and Spam
How to prevent scams, fake profiles and spam on a classifieds site or marketplace: common scams, listing checks, AI screening, reports and the law.
-
Marketplace Compliance: GDPR, DSA, Privacy and Security
Marketplace compliance in 2026: what GDPR, CCPA, the Digital Services Act, UK Online Safety Act and INFORM ask of you, plus 2FA and payment security.
-
How to Handle Disputes in a Marketplace: A Practical Guide
How to handle marketplace disputes: a step-by-step process, evidence, deadlines, chargebacks and EU DSA rules, with eBay, Etsy and Vinted examples.
-
How Do Marketplaces Handle Refunds and Returns?
How marketplaces handle refunds and returns: who pays, time limits, EU and UK 14-day rules, private sellers, real examples and how to reduce returns.
-
Online Marketplace Moderation: Rules, Tools and Policies
How to moderate listings and users on a classifieds site or marketplace, write clear policies and a prohibited items policy, and meet the EU DSA.
-
The Role of Customer Support in Marketplaces
What is the role of customer support in marketplaces? How to help buyers and sellers: help centre, reply times, escalation and 2026 rules.