Frequently Asked Questions

Custom domain

If you do not have a domain name you can buy one here.

With this option, you will be able to use your own domain name such as "mydomain.com" instead of "mydomain.yclas.com."

After creating your site, you can go to your site details, and from there you can click on a button called "custom domain." Follow the instructions detailed there.


About WWW.

"WWW." it's a subdomain, your domain is

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Free .shop domain or 50% .com .net or .org. domain

When you upgrade to a paid plan in Yclas.com you get a 1 year free .shop domain name or a 50% discount on .com / .net  / .org domain name for the first year.

You will get a voucher to redeem at hover as soon as you pay. Check your email!

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Access to Database or FTP

Q: Can I have direct access to the Database?

A: No you can not. Yclas is a hosted service, and we do not provide direct access to your database. Think of it like Gmail: You do not have raw access to the data directly since it's "shared with many others."

Q: Can I have direct access to the Files via FTP?

A: No you can not. Yclas is a hosted service, and we do not provide direct access to

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SSL Encryption

With SSL encryption, you give to your customers an extra step of security. It's not mandatory to have it, but you will need it to auto-locate customers and for many payment gateways like Stripe, etc.

We will set an SSL certificate that isn't provided by us. For this, you will need to change your DNS and point them to the ones we will send you.

Be sure your plan does include SSL encryption

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Change plan

If you want to upgrade or downgrade your domain to a better plan, you can do it! You need to choose a new plan from the pricing page and make a payment. That will be effective immediately.

Bear in mind that the expiration date of your domain will be the date of the purchase + the number of days that your plan had based on the price of the new plan. We round up.

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Export my site

We do not have a tool to export your site since you are in a shared environment.

What we can do is export your site manually and import it into your new hosting. This has a cost of $180.

Remember that you will need to have Yclas Self Hosted Pro in order to migrate, you can buy it here https://yclas.com/self-hosted.html

Contact us for more information.

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Custom Banners

You can put any banner you want using Yclas service. Can be any HTML code you wish from any Ad networks.

If you want to use Google Adsense banners, they will not be displayed if you are using our free domain Yclas.com. This is because Google Adsense banned all the domains at *.yclas.com due the fact that customers were generating fake clicks on their own ads. We can not restore that, we have tried

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Limit of Ads

If your plan has a limitation on Advertisements, you will receive an email to inform you when you reach the 90% of your allowed capacity. If you delete ads, you will have more space for posting, and you will be able to continue using the same plan.

If we detect that only spam ads are being posted, or used in the wrong way, we will contact you to fix the issue.

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Allowed content

You can use your Yclas Cloud solution to host any kind of legal content in the US.

Not allowed: Scams, Pyramids Schemes, Explicit sexual content, Drugs.

If we detect any malicious usage or we are required to put down a website we will communicate it to you 24 hours before happening.

If you are not sure if your content it's allowed, please check our Self Hosted version.

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Custom domain email

We do not offer Email Hosting but don't worry; there are solutions.

To setup Zoho Mail, follow these easy steps:

  1. Choose your planhttps://www.zoho.com/mail/zohomail-pricing.html
  2. Enter your domain name and click “Add Domain.”
  3. Create your account and verify your existing contact email address.
  4. Verify your domain following one of these ways:

    • Add CNAME record

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